User Support Services

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What We Do

User Support Services is here to assist RIC students, faculty, and staff with all of their technology needs.

Contact Information
Office Hours

Monday–Friday: 8:30 am–4:30 pm

User Support Services USS) supports all end-user client devices, provides technology training, supports Blackboard, the college's learning management system (LMS), and maintains the academic computing facilities including walk-in labs and instructional classrooms along with the Help Center.

computer

How to Request Assistance

Using our self-service support portal, you can report problems with classroom and desktop equipment, telephones, Internet connectivity, etc., ask questions about technology on campus and get information about instructional media and reserving AV equipment. If you have questions, call the Help Center at 401-456-8803 or email helpdesk@xcslscl.com.

Explore User Support Services

Staff

Technology Support

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Help Center

The ITS Help Center is a single point of contact for information and assistance with classroom, desktop, network and telephone technologies.

 

Students on laptop

Center for Instructional Technology

The Center for Instructional Technology (CIT) team's mission is to promote excellence in teaching across all curricula at Rhode Island College by combining technology and instructional design best practices to assist faculty in realizing their teaching and learning goals.

Three women happy on laptop

Audiovisual/Helpdesk

Audiovisual is a function of the Help Center that provides instructional support service with a full range of instructional media and related services for faculty, staff, and students.

Other Resources